Hats BDL | Dedicated Internet Access
Dedicated internet access with committed bandwidth, BGP or Layer 2 handoff, and a 99.99% availability SLA.
Hats BDL (Business Dedicated Line) is enterprise-grade Dedicated Internet Access with contractual bandwidth guarantees and 99.99% SLA backing. The service order defines the handoff, coverage and remedies.
Market Reality
Shared broadband shares access capacity between customers. Performance can fall when that capacity is busy.
Hats BDL provides dedicated fiber access with a contracted Committed Information Rate (CIR).
Source: CTC Technology & Energy: All Mbps Are Not Created Equal
Why Hats BDL Over Standard Broadband
| Capability | Business Broadband | Hats BDL |
|---|---|---|
| Bandwidth Guarantee | Best effort / shared | CIR with contractual guarantee |
| SLA Availability | None or limited | 99.99% with financial backing |
| Latency Consistency | Variable (peak-hour spikes) | Predictable, low jitter |
| Symmetry | Often asymmetric | Symmetric upload/download |
| Static IPs | Dynamic or limited | Block assignment available |
| Support Response | Standard business hours | 24/7 with escalation paths |
Use Cases
Primary Uplink
Office connectivity for cloud applications, with bandwidth and availability terms agreed in the service order.
Data Center Interconnect
Dual-homed circuits can provide a second path between facilities. Physical diversity must be confirmed for each installation.
Cloud Access
Cloud access for AWS, Azure and Google Cloud, subject to the available handoff and route at each site.
VoIP and UCaaS
Voice quality depends on delay, jitter and loss. A dedicated access circuit controls one part of that path; it does not control the remote service.
Benchmarks for Critical Workloads
TU-T guidance commonly uses <150ms one-way delay for highly interactive voice tasks.
Microsoft’s Teams connectivity test passes with UDP latency <100ms, UDP jitter <30ms, and UDP packet loss <1%.
Sources: ITU-T Rec. G.114 (05/2003), Microsoft 365 network connectivity test tool
Delivery Options
For organizations with their own ASN and routing policies.
- BGP session established to your edge router
- Full routing table or default route options
- Support for inbound/outbound policy coordination
- Enables dual-homing and traffic engineering
BGP handoff supports customer routing policy and multi-homed deployments.
Technical Specifications
| Specification | Details |
|---|---|
| Committed Rate (CIR) | 100% of contracted bandwidth, guaranteed |
| Availability SLA | 99.99% with service credits |
| Latency SLA | < 10ms to major IX points from PoP |
| Jitter Target | < 2ms (95th percentile) |
| Packet Loss | < 0.1% during normal operation |
| MTTR | 4-hour response for critical issues |
| IPv6 | Native dual-stack support |
Published Backbone RTT
For the full auto-updated RTT matrix across our PoPs (Backbone measurements), see: Backbone Latency Matrix
Deployment Process
Choose BGP, static routes, or L2 transport based on your infrastructure.
Frequently Asked Questions
What is CIR and why does it matter?
CIR is the committed bandwidth specified in your service order. The contract defines the measurement point, applicable conditions and remedies.
How does the 99.99% SLA work?
The availability SLA covers the demarcation point through our core network. It defines uptime targets and automatic service credits; monthly uptime reports are provided.
Can I get redundant paths?
Dual-homed service is available with active/active or active/standby operation. BGP can withdraw or prefer prefixes during failover; the design depends on the customer equipment and circuit paths.
What equipment do I need?
BGP handoff requires a BGP-4-capable router. Static and Layer 2 handoffs support enterprise routers and firewalls. We confirm the interface specifications during quoting.
How long does installation take?
Installation normally takes 20-30 business days where fiber is already available. New construction depends on access and permitting. We provide milestone updates during delivery.
Do you support SD-WAN integration?
The Layer 2 handoff can carry traffic between your SD-WAN edge and the network. Confirm interface and encapsulation requirements during design.
Get Connected
Send the site address and required bandwidth to [email protected]. Our response target is one business day.
Ready to Crank It Up?
Contact [email protected] with your locations, bandwidth and target destinations.
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