# Hats BDL | Dedicated Internet Access **Hats BDL (Business Dedicated Line)** is enterprise-grade Dedicated Internet Access with contractual bandwidth guarantees and 99.99% SLA backing. Purpose-built for organizations that cannot afford downtime. > **Market Reality** > > Shared broadband is typically oversubscribed, which can translate into congestion and performance instability under load. > > So, **Hats BDL** eliminates this risk with dedicated fiber and guaranteed CIR. > > Source: [CTC Technology & Energy: All Mbps Are Not Created Equal](https://www.ctcnet.us/wp-content/uploads/2014/02/CTC-ConnectivityPerformanceFactorsBrief0213141.pdf) ## Why Hats BDL Over Standard Broadband | Capability | Business Broadband | Hats BDL | | ----------------------- | --------------------------- | ------------------------------ | | **Bandwidth Guarantee** | Best effort / shared | CIR with contractual guarantee | | **SLA Availability** | None or limited | 99.99% with financial backing | | **Latency Consistency** | Variable (peak-hour spikes) | Predictable, low jitter | | **Symmetry** | Often asymmetric | Symmetric upload/download | | **Static IPs** | Dynamic or limited | Block assignment available | | **Support Response** | Standard business hours | 24/7 with escalation paths | ## Use Cases ### Primary Uplink Mission-critical office connectivity with guaranteed access to cloud SaaS platforms. Eliminates productivity loss during peak hours. ### Data Center Interconnect Redundant circuits and dual-homed connectivity between facilities. Diverse paths eliminate single points of failure for enterprise networks. ### Cloud Access Direct, low-latency access to AWS, Azure, and Google Cloud. Predictable performance for hybrid cloud and multi-cloud deployments. ### VoIP and UCaaS Voice and unified communications demand sub-150ms latency with minimal jitter. Dedicated bandwidth eliminates call quality issues. > **Benchmarks for Critical Workloads** > > > TU-T guidance commonly uses \<150ms one-way delay for highly interactive voice tasks. > > > Microsoft’s Teams connectivity test passes with UDP latency \<100ms, UDP jitter \<30ms, and UDP packet loss \<1%. > > Sources: [ITU-T Rec. G.114 (05/2003)](https://www.itu.int/rec/dologin_pub.asp?lang=e\&id=T-REC-G.114-200305-I!!PDF-E), [Microsoft 365 network connectivity test tool](https://learn.microsoft.com/en-us/microsoft-365/enterprise/office-365-network-mac-perf-onboarding-tool?view=o365-worldwide) ## Delivery Options ### Bgp **For organizations with their own ASN and routing policies.** * BGP session established to your edge router * Full routing table or default route options * Support for inbound/outbound policy coordination * Enables dual-homing and traffic engineering Ideal for enterprises requiring granular path control and multi-homed resilience. ### Static **For streamlined deployments without BGP complexity.** * Static route configuration at the demarcation * Faster provisioning and turn-up * Ideal for single-site deployments and branches * Reduced technical overhead for smaller IT teams ### L2 **When you prefer to terminate routing on your equipment.** * VLAN handoff to your router/firewall stack * Transparent Layer 2 transport * Compatible with HA firewall pairs and SD-WAN edge devices * Simplifies multi-site routing consistency Preferred for SD-WAN deployments and standardized security appliances. ## Technical Specifications | Specification | Details | | ------------------------ | ---------------------------------------- | | **Committed Rate (CIR)** | 100% of contracted bandwidth, guaranteed | | **Availability SLA** | 99.99% with service credits | | **Latency SLA** | \< 10ms to major IX points from PoP | | **Jitter Target** | \< 2ms (95th percentile) | | **Packet Loss** | \< 0.1% during normal operation | | **MTTR** | 4-hour response for critical issues | | **IPv6** | Native dual-stack support | > **Global Backbone RTT (Realtime)** > > For the full auto-updated RTT matrix across our PoPs (Backbone measurements), see: [Backbone > Latency Matrix](/docs/network/latency) ## Deployment Process ### Site Survey Verify fiber availability and path diversity at your location. ### Handoff Selection Choose BGP, static routes, or L2 transport based on your infrastructure. ### Provisioning Physical installation and acceptance testing. ### Go Live Production handover with 24/7 NOC escalation. ## Frequently Asked Questions ### What is CIR and why does it matter? CIR (Committed Information Rate) is the bandwidth we contractually guarantee under all network conditions. Unlike "up to" speeds from broadband providers, CIR ensures your operations never degrade due to congestion. ### How does the 99.99% SLA work? Our availability SLA defines uptime targets and triggers automatic service credits if unmet. Coverage extends from the demarcation point to our core network. Monthly uptime reports provided. ### Can I get redundant paths? Yes. Dual-homed configurations with diverse fiber paths are available. Options include active/active load balancing or active/standby failover. BGP deployments enable automatic prefix failover. ### What equipment do I need? BGP requires a router with BGP-4 support. Static and L2 handoffs work with standard enterprise firewalls and routers. Technical specs provided during quoting to ensure compatibility. ### How long does installation take? Standard installations complete in 20-30 business days where fiber exists. New construction timelines vary based on permitting. Milestone updates provided throughout. ### Do you support SD-WAN integration? Yes. L2 Transport handoff is purpose-built for SD-WAN edge devices. Transparent Layer 2 delivery ensures seamless integration with leading SD-WAN platforms. *** ## Get Connected Email **[sales@hatsnet.io](mailto:sales@hatsnet.io)** with your site address and bandwidth requirements. We respond within one business day. *** > **Ready to Crank It Up?** > > **[Contact Sales](#contact)** to discuss Hats SR for your media workflows. > > Hats Network Inc. (AS203314): *[Imagine a world where network connectivity is seamless, secure and accessible to everyone.](/about)* --- ## License and attribution - **Canonical source:** [View the human-readable HTML page](https://hatsnet.io/docs/services/business-dedicated-line). - **Original documentation:** © Hats Network Inc., licensed under [CC BY-SA 4.0](https://creativecommons.org/licenses/by-sa/4.0/). - **Full terms:** [Content and Data License](https://hatsnet.io/docs/legal/content-and-data-license) — includes attribution requirements, third-party material, trademarks, source code and other exclusions.