# Report Abuse

## How to Report Abuse

Report abusive activity involving Hats Network infrastructure to the Security Team:

- [Email Report](mailto:abuse@hatsnet.io): Send abuse reports with detailed information to our Security Team.

> The Security Team investigates reports. Privacy restrictions may prevent us from sharing case-specific updates.

## Required Information

An abuse report **must include**:

Source IP address(es)

The IP address(es) originating the abusive activity.

Destination IP address(es)

The IP address(es) being targeted or receiving the abuse.

Destination port(s)

Specific port(s) involved in the abusive activity.

Exact date/time stamp and timezone

Precise timing of the activity (e.g., 2026-03-24 15:30:45 UTC).

> **Important Notice**
>
> *Incomplete reports may not be processed.* If your abuse report does not contain enough information to identify the source of the abuse, we may not follow up with you regarding your report(s).

## Important Notice

### Blacklisted Report Sources

Reports from the following sources are **automatically ignored** because of their history of false reports:

| Source        | Status      |
| ------------- | ----------- |
| bitninja.info | Blacklisted |
| myipr.com.cn  | Blacklisted |
| aldimna.com   | Blacklisted |

### Ignored Email Domains

> **Note**
>
> Use a **work email** address where possible so the report can be properly investigated.

Reports sent from the following email domains will not be processed:

| Domain              | Status      |
| ------------------- | ----------- |
| @tsinghua.edu.org   | Ignored     |
| @163.com / @126.com | Gray-listed |
| @qq.com             | Gray-listed |
| @sina.com           | Gray-listed |
| @mail.ru            | Gray-listed |

## What Constitutes Abuse?

Reportable activity includes:

* **DDoS Attacks** - Distributed Denial of Service attacks
* **Malware Distribution** - Hosting or spreading malicious software
* **Phishing** - Unauthorized attempts to collect sensitive information
* **Network Scanning** - Unauthorized port scans or vulnerability assessments
* **Spam** - Unsolicited bulk communications
* **Copyright Infringement** - Unauthorized use of intellectual property
* **Illegal Content** - Hosting of illegal material
* **Intrusion Attempts** - Unauthorized access to systems

## Security Best Practices

When preparing a report:

1. **Include Evidence** - Packet captures, logs, or screenshots when possible
2. **Be Specific** - Provide exact timestamps and port information
3. **One Report Per Issue** - Submit separate reports for different incidents
4. **Follow Up** - Reference your original email if sending additional information

## Investigation Timeline

| Report Type    | Processing Time | Notes                                |
| -------------- | --------------- | ------------------------------------ |
| Standard Email | 24-48 hours     | Reviewed during business hours (UTC) |
| Urgent Cases   | 4 hours         | Critical infrastructure threats only |

> Reports are treated confidentially. Do not disclose publicly that you have filed a report with Hats Network, as doing so may compromise the investigation.

***

Retain the original evidence in case the Security Team needs further details.

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## License and attribution

- **Canonical source:** [View the human-readable HTML page](https://hatsnet.io/docs/legal/report-abuse).
- **Original documentation:** © Hats Network Inc., licensed under [CC BY-SA 4.0](https://creativecommons.org/licenses/by-sa/4.0/).
- **Full terms:** [Content and Data License](https://hatsnet.io/docs/legal/content-and-data-license) — includes attribution requirements, third-party material, trademarks, source code and other exclusions.